Delete your account

This page explains how to delete your Pinged account and the data that goes with it. Pinged is operated by [TODO: developer name exactly as shown in the App Store and Google Play listing].

1. Delete your account in the app

1. Open Pinged and go to Settings.
2. Tap “Delete account”.
3. Type your nickname to confirm and tap “Delete account permanently”.

Deletion starts immediately and cannot be undone. If you want a copy of your data, download it in Settings first.

2. Request deletion without the app

Send an email to kontakt@pinged.gg from the email address of your account with the subject “Delete my account” and your nickname. We may ask you to confirm that the account is yours. We delete the account within [TODO: deadline for handling email deletion requests, at most 30 days].

3. If you are only on the waitlist

Use the unsubscribe link in any email from us, or write to kontakt@pinged.gg from the address you signed up with. We delete your email address and release your reserved nickname.

4. What is deleted

• Your account and sign-in details (email address, sign-in methods).
• Your profile and card, including nickname, avatar, city, languages, year of birth and settings.
• Linked Steam, FACEIT and other accounts and all game data we fetched for them.
• Friends, friend requests and blocks, in both directions, and your conversations.
• Notifications and push tokens of your devices.
• Your waitlist entry with the same email address.
• Reports that other players filed about you.

Your public card stops working and your nickname becomes available to others after 30 days.

5. What is kept

• Reports you sent about other players stay with moderation, without any link to you.
• Database backups still contain your data until they expire: [TODO: backup retention period in Supabase]
• Analytics events that are not linked to your identity.
• Data we must keep by law, if any, for the period the law sets.

6. Delete only some data

• Unlink a game account in the app to delete that account and its game data.
• Edit or clear fields on your card at any time.
• Switch analytics off in Settings.

More in the Privacy Policy.