Terms of Use

These terms are the agreement between you and [TODO: legal name and legal form of the company or person operating Pinged], [TODO: registered address] (“Pinged”, “we”) for using pinged.gg, the Pinged app and the Pinged Discord bot (together, the “service”). By joining the waitlist or creating a card you accept them. How we handle personal data is described in the Privacy Policy.

1. Who can use Pinged

• You must be at least 15 years old. We ask for your year of birth when you create a card.
• If you are under 18, your card is not shown in search and you receive friend requests only through your QR code or invite link.
• If the law of your country requires a parent’s or guardian’s agreement at your age, you may use Pinged only with it.

2. Your account

• You sign in with a code sent to your email, or with Google, Apple or Discord. One person, one account.
• Give accurate information and keep access to your email and sign-in accounts secure.
• You are responsible for what happens under your account. Tell us if you think someone else is using it.

3. Nicknames

• A nickname is 3 to 20 characters: lowercase letters, digits, dot and underscore. It is unique and is the address of your public card (pinged.gg/nickname).
• Reserving a nickname on the waitlist holds it for the email address you used until [TODO: how long after launch a reserved nickname is held before it is released].
• Do not take a nickname to impersonate another person, team, brand or organisation, to infringe a trademark, to sell it, or one that is offensive. Some nicknames are reserved by us.
• We may change or release a nickname that breaks these rules or is the subject of a justified complaint. After an account is deleted, its nickname becomes available again after 30 days.

4. Your card and linked accounts

• You may link only game accounts that are yours. A Steam or FACEIT account can be linked to one Pinged card at a time.
• Levels, ELO, statistics and ban status come from Steam and FACEIT. We show what those platforms return; we do not guarantee that it is complete, current or free of error, and it may be missing if a platform is unavailable or your profile there is private.
• Your card is public. Decide what you put on it and which linked accounts you show.
• You keep the rights to content you add (display name, avatar, texts, messages). You give us a non-exclusive, worldwide, royalty-free licence to host, display and transmit it only as needed to run the service, for as long as it is on Pinged.

5. Rules of conduct

The Community Guidelines are part of these terms. In short, you must not:

• harass, threaten or abuse others, or post hateful, sexual or illegal content;
• impersonate someone or misrepresent your rank, accounts or identity;
• send spam or advertising, or use invite links and QR codes to deceive;
• promote or sell cheats, boosting, account trading or gambling;
• scrape the service, access it by automated means, attack it, get around its limits, or manipulate the waitlist or invite counts with fake sign-ups.

6. Reports, blocking and moderation

• You can report a profile or a message in the app. Reports are anonymous: the reported player does not see who reported them.
• You can block any player. Blocking removes your friendship and pending requests, hides your profiles from each other, and the blocked player is not notified.
• We review reports and may remove content, change a nickname, limit features, suspend or close an account, depending on how serious and repeated the breach is. Where the law requires, we tell you what we decided and why.
• If you disagree with a decision, write to kontakt@pinged.gg within [TODO: appeal window, e.g. 6 months as under the EU Digital Services Act] and a person will review it.
• Illegal content can be reported by anyone, including people without an account, at the same address.

7. Waitlist, invites and the Discord bot

• The waitlist gives you a position and an invite link. A place on the list is not a guarantee of a launch date or of specific features.
• Benefits tied to the waitlist (such as the “Founder” card frame for early sign-ups) are given under the conditions published on the site: [TODO: confirm the exact conditions and whether they can change]
• The Discord bot is a separate feature; Discord’s own terms apply to your use of Discord.

8. Price

Pinged is free to use. [TODO: if paid features are planned: how they will be announced, priced and cancelled, and consumer withdrawal rights]

9. Other companies’ services

Pinged connects to services run by others, including Steam (Valve), FACEIT, Discord, Google and Apple. Your use of them is governed by their terms. Pinged is not affiliated with, sponsored or endorsed by Valve, FACEIT or Discord. Counter-Strike, CS2 and Steam are trademarks of Valve Corporation; FACEIT is a trademark of its owner.

10. Deleting your account

You can delete your account at any time in the app settings, or by following Delete your account. Deletion is permanent: your card, linked accounts, friends, messages and waitlist entry are removed. You can download your data first.

11. Suspension and closing by us

We may suspend or close an account that seriously or repeatedly breaks these terms or the law, or that puts other players or the service at risk. We may stop offering the service or parts of it; if we close the service, we will give reasonable notice where possible so you can download your data.

12. Disclaimers

• The service is provided “as is” and “as available”. During the waitlist and early releases features may change, break or be removed.
• “Verified” means only that the player proved control of the linked game account when linking it. It is not a statement about who the person is, their skill, their behaviour or whether they cheat.
• We do not check players’ identity or background. You are responsible for your interactions with other players, online and in person.

13. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, for loss of data caused by events outside our reasonable control, or for the conduct of other players or third-party platforms. Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any right you have as a consumer that cannot be limited by contract. [TODO: liability cap and wording to be set by a lawyer under the governing law]

14. Changes to these terms

We may update these terms. Each version has a date. When a change matters, the app asks you to accept the new version before you continue; if you do not agree, you can delete your account.

15. Governing law and disputes

These terms are governed by the law of [TODO: governing law, e.g. Republic of Serbia]. Disputes are decided by the courts in [TODO: competent court]. If you are a consumer, you keep the mandatory protections of the law of the country where you live and may bring a claim before the courts there.

16. Contact

kontakt@pinged.gg · Legal notice